Utility Services manages monthly water, sewer and solid waste billing and collections for some 5,800 customers who live both in and outside the City of Lancaster corporate limits. This office works closely with the City's Public Works Department to research and respond to numerous customer water and sewer service inquiries a month. Utility Services can be reached by phone at 803-283-9991. If you have questions concerning your garbage pickup, please contact our Solid Waste Department at 803-286-8471.
E-mail Utility Services
State 1 Voluntary Drought Notification
Due to the Catawba Wateree Water Management Group moving the current drought stage to Stage 1 Voluntary, this notice shall serve as notice of this drought stage to you as a City of Lancaster utility customer. An upcoming Press Release from the Lancaster County Water and Sewer District will soon follow with this information and a notice will be included on our customer’s utility bills this month.
This is a voluntary setting with our customers at this time. We are asking our customers to refrain from irrigating at this time, but if they must do so we are asking for them to limit irrigation to 2 days per week with a total of 1 inch of water being used including any rainfall for the week and to complete this irrigation during early morning or evening hours to minimize evaporation loss. We are also asking customers to not wash vehicles at their home. If they choose to wash, we are suggesting they use one of the commercial washes which may have a re-use system. Again, this is a voluntary stage at this time. If you have any questions regarding this notice, please contact our Utility Billing Department at 803-283-9991. Thanks.
We Now Offer Electronic Billing
Sign up today and start receiving your monthly utility bill and reminder notices each month to your inbox. Click here to download the electronic bill form for your completion and submission to our office. You can e-mail your completed form to us at firstname.lastname@example.org or return it to our office.
For your convenience, we also accept monthly utility payments with debit or credit cards (Visa or MasterCard only). You can pay online, over the phone or in person. If you choose to pay online, there will be a $1.25 fee charged by the City's vendor for this service that will be added to your total.
Click here to pay your bill online.
The City also offers its customers the option to have their monthly utility bills drafted from their bank accounts each month. To apply for bank draft, you must come by our office, complete the form on the back of your bill, or download the form (click on applications tab at top of this page). Please return your completed form along with a voided check to our office.
Information on Establishing New Service
Information on Discontinue and Transfer Service
General Customer Information Handout
2016-2017 Schedule of Taxes, Fees and Charges
2015 Annual Drinking Water Report
Water Quality Data Table
For more applications and forms, click on the link at the top of the page