2023 Holiday Schedule

Utility Services is a division of the Finance Department and manages monthly water, sewer and solid waste billing and collections for some 5,800 customers who live both in and outside the City of Lancaster corporate limits. This office works closely with the City’s Public Works Department to research and respond to customer water and sewer service inquiries. Questions concerning your garbage pickup, should be directed to the Solid Waste Department at 803-283 -CITY (2489) Ext 1.

The Utility Service division is committed to providing the highest quality customer service billing for water, sewer and solid waste; account clerks are available to assist customers during regular business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. Closed on major holidays. A kiosk located in the City Hall Parking area is accessible for making payments during after-hours and holidays. 

For your convenience, we accept utility payments with debit or credit cards (Visa or MasterCard only).  You can pay using the Utility Service Portal, over the phone or in person.  If you choose to pay online or over the phone, service charges will apply. 

 AUTO PAY IS AVAILABLE – Customers may opt to have their utility bill payments drafted from their bank accounts each month. Simply complete and return the form on the back of your bill, or use the form below to submit the form electronically

Contact Utility Services:  803-283 -CITY (2489) Ext 1; utilitybilling@lancastercitysc.com
216 S Catawba Street/ PO Box 1149 Lancaster SC 29720

  • View account detail
    • Bills
    • Transaction history
    • Address info
    • Account info
    • Consumption history
  • Pay your bill
    • QUICK PAY option – no registration required
    • Pay multiple bills in one payment
    • Save credit card for future payments
  • Register
    • Auto Payments
    • E Bills & Reminders
    • Text Messages
  • Manage multiple accounts
  • Submit service requests




Customer Information

City of Lancaster 2023-2024 Schedule of Taxes, Fees, and Charges

Discontinue Transfer Service Info Sheet

Establishing Residential Service

Water Information

2022 Consumer Confidence Report

2021 consumer confidence report